FAQ’s
Where the journey begins
PAYMENT
Which payment methods are accepted?
We accept payment via Paypal or a credit/debit card (e.g. Visa, Mastercard, Maestro, American Express).
Is my payment secure?
Little Lambs is PCI compliant which ensures all payments are secure. We encrypt your payment card details using industry standard SSL technology to ensure they are kept completely safe and secure.
I have a promotional code, how can I use it?
If you have received a promotional code for Little Lambs, you can enter it when placing your order on the "Shopping Cart" page in the "Gift Card or Discount code" box. Hit the "Apply" button and the discount, subject to eligibility, will be applied to the basket before continuing to checkout.
RETURNS
Return and exchange of an article bought online
If you wish to return an order, or part of an order, please do so within 10 days after purchase date. All product items must be in their original packaging. Clothing must be unworn, unwashed and in its original packaging and labelled. After the 10 day Cooling Off Period items cannot be refunded.
Please ensure that you get proof of postage when returning items to us. Postage is at your cost.
Please email sales@littlelambs.ie for returns contact information.
How will I be refunded?
We refund you back into Paypal or back to the credit card used to make the purchase.
SHIPPING
What are the conditions of shipping? (method, fee, delivery time)
We offer:
- Delivery by An Post (track & trace), Fastway Couriers / UPS Couriers
Is there free shipping?
Free delivery for orders over €60. Purchases under €60.00 delivery charged at €6.95
Delivery times
We only deliver to Ireland. We aim to deliver within 5 business days. - however larger items such as travel systems or furniture may take longer as they may be ordered directly from our supplier.
ORDERS
How do I track my order?
Please contact Little Lambs if you have not received your delivery within the stated timeframe.
Can I cancel or modify an order once it is confirmed?
Please contact us via email with any requests to cancel or modify your order.
